My cart

Your cart is empty

Shop All
US orders over $50 are eligible for Free Standard Shipping!

FAQs

Below you’ll find a list of the most commonly asked questions about
Crazy Aaron’s Thinking Putty® and Land of Dough® products.
If the answer to your question is not provided, please email customercare@crazyaarons.com or give us a call: 866-578-2845 x301

GENERAL INFORMATION

Contact Us

We are here to help and answer any questions you might have about Crazy Aaron's. Click to Contact Us.

Discounts & Promotions

From time to time Crazy Aaron’s offers special discounts and promotions on products.
Information about these upcoming and active promotions are listed below:

The following applies to all discounts and promotions on crazyaarons.com and The Shop @ Crazy Aaron's:

  • All sales are on United States Eastern Time Zone (ET)
  • No additional discounts or rewards can be used during a promotion
  • Discount promotions are not redeemable for cash
  • Discount promotions and associated terms and conditions subject to change at Crazy Aaron's sole discretion
  • Crazy Aaron's shipping schedule is Monday-Friday. Holiday shipping closures are listed in Shipping & Returns
  • Discount promotions may require 48-72 hours for order processing


10% Off Your First Order
Sign-up for emails to get 10% off your first order at Crazy Aaron's. A unique code will be sent via email. One time use per person. Discount applies to CrazyAarons.com merchandise costs only, prior to shipping & handling. All prices and/or promotions at CrazyAarons.com are reflected in USD. This discount is not redeemable for cash, nor applicable toward previously purchased merchandise. Discount promotion and associated terms and conditions subject to change at Crazy Aaron’s sole discretion.

Social Media Giveaways
Participation in Crazy Aaron's social media giveaways is subject to the following terms and conditions. All giveaways are conducted at the sole discretion of Crazy Aaron's. These giveaways are open to individuals located within the United States who are 18 years of age or older. By entering, participants agree to comply with these terms and conditions. Winners will be chosen in accordance with the rules outlined in each giveaway post. Prizes are as stated and are non-transferable. Crazy Aaron's reserves the right to disqualify any entry that violates these terms or attempts to manipulate the entry process. These giveaways are not sponsored, endorsed, or administered by Instagram, Facebook, or Meta.



Target Land of Dough Giveaway: October 12, 2023 – October 31, 2023

Three winners will be chosen at random on 11/1/2023. Each winner will receive one $50 Target gift card. Winners will be contacted via Instagram DM. No purchase necessary. Refer to THIS LINK for a complete list of Target stores that carry Land of Dough products. Crazy Aaron’s will NEVER ask you to click a link for giveaway purposes.

Click HERE for more information on Target Land of Dough.


Is Crazy Aaron a real person?

Yes! Aaron Muderick is the founder of Crazy Aaron’s and creative mastermind. He works at Crazy Aaron’s Norristown headquarters and is running around trying to turn ideas into reality.

Is Thinking Putty® non-toxic?

Yes, Thinking Putty is safe and non-toxic. We go through hundreds of safety checks each year and use the most stringent testing process to ensure that our Thinking Putty is not only fun but safe to use.

Thinking Putty does not include latex, gluten, wheat compounds, or phthalates. Crazy Aaron's is not a food grade facility and cannot guarantee the possibility of cross contamination.

Thinking Putty is not for children under 3 as it can pose a choking hazard. Some products like our Magnetic Thinking Putty and Mixed by Me Kits are recommended for ages 8+. Read more about our safety standards: GCC Certificate of Conformity

How do I dispose of my Thinking Putty?

Thinking Putty is made of non-toxic silicone and never dries out! Over a long time, putty can pick up fibers from fabrics, dust, or other things in the environment and may need to be retired. Silicone is safe for people and the planet so your Thinking Putty can be tossed in with regular household waste. The tin is made of food grade material and can be reused for crafts, storage, and projects or it can be recycled with other metals like soup cans.

How do you clean Thinking Putty® out of clothes, fabric, and carpet?

Yes, it happens to all of us sooner or later! Accidentally sat on your Thinking Putty? Left it in your pants pocket? Got little bits stuck in your shirt? Found the dreaded lump of putty in your child's hair?

Thankfully, there are some time-tested techniques for removing Thinking Putty from hair, clothing, and other sorts of fabrics.

If the putty enmeshed itself into the pores in the fabric like blue jeans, simple scraping & tugging isn't going to remove it…

First, remove as much of the putty as possible from the surface. You don't have to go crazy scraping away, but you don't want a thick blob attached to the clothes either. Putty sticks to putty very well! Use a small lump that you've scraped off to pick the remaining putty away.

Using 70% (or greater) Isopropyl Rubbing Alcohol, position the fabric over the sink and liberally pour some rubbing alcohol over the stain. Using a paper towel or wash cloth, rub the alcohol into the putty. Immediately you should notice the Thinking Putty liquifying and moving away from the fabric. As you mix in the rubbing alcohol you can probably pull away chunks of putty that have become freed from the fabric.

After the putty is removed, you may still have a minor stain on the fabric. A quick run through the washing machine often clears this up. Use a liquid detergent pre-treatment and, for most fabrics, the stain should wash away.

Didn’t work? Consult an expert!

Drop off the clothes at the local dry cleaner and let them know the stain is "silicone-based". They may be able to use their secret powers to help you.

What makes Land of Dough® sustainable?

Land of Dough is the most eco-friendly dough on the planet. From our natural colors and compostable glitters to our paper packaging, we strive to minimize the environmental impact of our product. Our manufacturing process is designed to leave as small a carbon footprint as possible. Land of Dough is made in the USA in our own wind-powered facility using reclaimed landfill gas as a heat source. Each batch is carefully handcrafted with the finest natural ingredients and our signature wood play tools are sourced using sustainable forestry practices.

What ingredients are used in Land of Dough®?

Though our full list of ingredients is proprietary, having been developed over thousands of hours of experimentation, we are happy to share our commitment to using natural, non-synthetic materials in making our products. An abbreviated list of ingredients includes all-natural dough, natural colors, coconut oil, compostable glitters, and calming essential oils.

Does Land of Dough® have a scent?

We’ve created a signature scent from a blend of organic chamomile, lemongrass, and lavender essential oils to add a wonderful calming dimension to the play experience.

What is the play time of Land of Dough® products?

Unopened, Land of Dough products will last over a year. Once opened, you can enjoy more than 2 hours of active play time before you’ll want to rehydrate your dough. To rehydrate, simply wrap dough in a damp paper towel and place it in its container overnight. When not in use, dough can be stored in its container with the lid on in a cool place.

What happens once you combine all the colors of Land of Dough®?

Land of Dough features unique artistic designs and/or multiple colors that are thoughtfully chosen with the end color in mind. Once the dough has been played with, the colors will combine into one vibrant hue that shimmers with glitter throughout.

Can you preserve your Land of Dough® creation?

Yes! If there’s a special creation you’d like to save, just let the dough harden in open air. Thinner creations should dry overnight; thicker creations may take a little
longer.

Is Land of Dough® gluten-free?

Land of Dough contains wheat. A study from the National Children’s Hospital found no significant gluten transfer after children used dough items for play. 

A link to the study.

SHIPPING

How do I track my order?

Once your package leaves our facility, you will receive a shipping confirmation email including a tracking number. Clicking the tracking number from your email will provide the most up-to-date information on your package’s whereabouts.

How long will it take my order to ship?

Orders typically ship within 24-48 business hours of placement, with the exception of weekend orders. Packages ship Monday-Friday unless we are closed on holidays noted on our shipping page.

Can I make changes to my shipping address after I place my order?

No, we cannot make changes to an order after it is placed. Please call 866-578-284 x301 and we can cancel your order and place a new one.

GIFT CARDS

Do you provide a physical gift card?

We do not currently offer a physical gift card option on our website. You can purchase an eGift card in varying increments by contacting Customer Care at customercare@crazyaarons.com or 866-578-2845 x301.

Where can I use my Crazy Aaron's eGift card?

You can use your Crazy Aaron’s gift card online at www.crazyaarons.com or at The Shop @ Crazy Aaron’s located at 700 E. Main St in Norristown, PA. Gift cards will not be accepted at any of our retail partner locations.

How do I redeem a Crazy Aaron's gift card?

Using your Crazy Aaron’s eGift Card is as easy as entering a promo code! During checkout, enter your eGift card code in the field labeled “Gift card or discount code” and the total will be adjusted automatically.

ORDERS & PAYMENTS

What payment methods do you accept?

CrazyAarons.com accepts payments by all major credit cards and PayPal via our online checkout.

Can I change an order after it's been placed?

Orders cannot be changed after they’ve been confirmed for shipment. If you’ve placed an order and haven’t yet received your shipping notification, you can contact Customer Care who may be able to assist in canceling the order before it’s shipped. Customers typically have 24 hours to make these adjustments.

Can I request an item be gift wrapped?

While we do offer gift receipts, gift wrapping is not available for Crazy Aaron’s products at this time.

Will I be charged sales tax?

Purchases made at www.crazyaarons.com will be charged sales tax in accordance with your state’s sales tax laws.

When will I be charged for my order?

Payment is processed immediately upon placing your order, prior to product shipment.

EMAIL SUBSCRIPTIONS

How do I sign up for CrazyAarons.com emails?

Want 10% off your first www.crazyaarons.com order? 

Sign-up to become a Crazy Aaron's insider! In addition, you'll be the first to hear about sales, promotions, and special events.

How do I unsubscribe from CrazyAarons.com emails?

We hate goodbyes but understand that sometimes they're necessary. Click here to unsubscribe.

How do I sign-up for Putty Perks?

You can sign up for our rewards program on the bottom right side of our website with the star icon. From there, you can become a member.

What are Crazy Aaron's Putty Perks?

Members of Putty Perks receive 5 points for every $1 spent on www.crazyaarons.com when signed in. These points can be redeemed for $5 off your order when you reach 500 points. Add your birthday to your membership and refer a friend to earn additional points!

Can I combine my Putty Perks with sale or promotion?

Putty Perks cannot be combined with any other offers, promotions, or discounts.  

x