Below you'll find a list of the most commonly asked questions about CrazyAarons.com. We ask that you review this information prior to reaching out to Customer Service with any questions, comments of concerns. If the answer to your FAQ is not provided please email customercare@crazyaarons.com or call 866-578-2845.

GENERAL INFORMATION

Contact Us

We are here to help and answer any questions you might have about Crazy Aaron's Thinking Putty®. Please use our Contact Us page to connect: https://crazyaarons.com/pages/crazy-aarons-contact-us 

Discounts & Promotions

From time to time Crazy Aaron's offers special discounts and promotions on Thinking Putty products. Information about these promotions are listed below.

CURRENT AND UPCOMING PROMOTIONS

The following applies to all discounts and promotions on crazyaarons.com and The Shop @ Crazy Aaron's:

  • All sales are on Eastern Time Zone (ET)
  • No additional discounts or rewards can be used during a promotion
  • Discount promotions are not redeemable for cash 
  • Discount promotions cannot be applied towards previously purchased merchandise 
  • Discount promotions and associated terms and conditions subject to change at Crazy Aaron's sole discretion
  • Crazy Aaron's shipping schedule is Monday through Friday. Holiday shipping closures are listed in Shipping & Returns  
  • Discount promotions may require 48-72 hours for order processing 

10% Off Your First Order
Sign-up for emails to get 10% off your first order at Crazy Aaron's. A unique code will be sent via email once form is filled out. One time use per person. Discount applies to Crazy Aaron’s Thinking Putty merchandise costs only, prior to shipping & handling. All prices and/or promotions at CrazyAarons.com are reflected in USD. This discount is not redeemable for cash, nor applicable toward previously purchased merchandise. Discount promotion and associated terms and conditions subject to change at Crazy Aaron’s sole discretion.

UPCOMING: VALENTINE'S DAY 20% OFF (VDAY20)                                          February 3rd, 2023 - February 7th, 2023                                                                20% Off select Valentine's Day Thinking Putty 

Automatic 20% discount on select holiday items in cart from 2/3/23 3am ET to 2/8/23 3am ET on items ONLY included in the promotion while supplies last. Discount applied in cart automatically. Discount is also valid at The Shop @ Crazy Aaron's located in Norristown, PA. Discount applies to Crazy Aaron’s Thinking Putty merchandise costs only, prior to shipping & handling. All prices and/or promotions at CrazyAarons.com are reflected in USD. This discount is not redeemable for cash, nor applicable toward previously purchased merchandise. Discount promotion and associated terms and conditions subject to change at Crazy Aaron’s sole discretion. Discount cannot be combined with other offers including Putty Perks member points.            

Discount applies to the following products:

Burmese Ruby Thinking Putty, Eye Candy Hypercolor Putty, Heart Ache Mini Tin, Heart Throb Mini Tin, Sweet Heart Mini Tin, Chocolatta SCENTsory Putty, I Heart You SCENTsory, Love is in the Air Mini Tin, Eye Candy Mini Tin, I'm With You for the Long Stretch Mini Tin, I'm Putty in your Hands Mini Tin, and You're My Putty Buddy Mini Tin. 

Is Crazy Aaron a real person?

Yes! Aaron Muderick is Crazy Aaron's founder and creative mastermind. He works at our Norristown Headquarters and is perhaps the most personable and fun employer around. When he's not in his laboratory coming up with the next great Thinking Putty you'll often find him at Toy Tradeshows, Thinking Putty retailers, or helping someone in need.

Unmask the man by checking out a few of his latest videos in our Explore section. Or, learn more about the Crazy Aaron's story here.

Is Thinking Putty non-toxic?

Yes, Thinking Putty is safe and non-toxic for children. We go through hundreds of safety checks each year and use the most stringent testing process to ensure that our putty is not only fun but safe for use. We do not however recommend Thinking Putty for children under 3 as it does pose a choking hazard. Some products, like our Magnetic Thinking Putty or our Mixed by Me® Kits, are recommended for children 8+.

Read more about our safety standards:

GCC Certificate of Conformity

How our Magnetic Thinking Putty products are different

How do I dispose of my Thinking Putty?

Thinking Putty is made of non-toxic silicone and never dries out! Over a long time, putty can pick up fibers from fabrics, dust, or other things in the environment and may need to be retired. Silicone is safe for people and the planet so your Thinking Putty can be tossed in with regular household waste! The tin is made of food grade material and can be reused for crafts, storage, and projects or it can be recycled with other metals like soup cans.

How do you clean Thinking Putty out of clothes, fabric and carpet?

Yes, it happens to all of us sooner or later. Accidentally sat on your Thinking Putty? Left it in pants pocket? Got little bits stuck in your shirt? Found the dreaded lump of putty in your children's hair? -- Putty is a powerful tool that works for the forces of good and evil.

Thankfully, there are some time tested techniques for removing Thinking Putty from hair, clothing, and other sorts of fabrics.

  1. If the putty enmeshed itself into the pores in the fabric like blue jeans, simple scraping & tugging isn't going to remove it..

First, remove as much of the putty as possible from the surface. You don't have to go crazy scraping away but you don't want a thick blob attached to the clothes either. Remember that putty sticks to putty very well. Use a small lump that you've scraped off to pick the remaining putty away. We are going to liquify the putty and the less to wash away, the less mess we are going to make.

  1. If the affected clothes are a natural fabric like cotton, linen, wool, or hair, you can use rubbing alcohol to remove the Thinking Putty.

Pick up some 70% Isopropyl Rubbing Alcohol at the local pharmacy or grocery store. Position the clothes over the sink and liberally pour some rubbing alcohol over the stain. Using a paper towel or wash cloth, rub the rubbing alcohol into the putty. Immediately you should notice the Thinking Putty liquifying and moving away from the fabric. As you mix in the rubbing alcohol you can probably pull away chunks of putty that have become freed from the fabric.>

After the putty is removed, you may still have a minor stain on the fabric. This is the pigment that was used to color the Thinking Putty. A quick run through the washer will take care of this. Use a liquid detergent pre-treatment and the pigment should wash right away.

  1. Synthetic fabrics pose more of a challenge.

The rubbing alcohol we used earlier will degrade synthetic fabrics -- slowly eating them away. Instead, after removing as much putty as possible, spray the stain with WD-40 and let it sit for a few minutes. This should soften and loosen the remaining putty. Rub and blot the putty with a paper towel

If Thinking Putty is still staining the fabric, try dampening a portion of paper towel with rubbing alcohol and blotting the stain

  1. If nothing else will work, you need to take them to the experts.

Drop off the clothes at the local dry cleaner and let them know the stain is "silicone-based". They may be able to use their secret powers to help you.

What can you do with Thinking Putty?

Each Thinking Putty has its own unique properties and characteristics. All Crazy Aaron's Thinking Putty bounces, pops, stretches, and tears but you can learn more ways to play in our Explore section online.


Looking to learn more about our Thinking Putty effects? Check out our Effects Chart.

 

Thinking Putty Exclusives

Thinking Putty comes in 60+ amazing colors and effects, all made in the USA! We offer our full assortment online, including 4" web-exclusives of our Electrics, Primaries and Classics.

In addition, we currently carry a few in-store exclusives with our retail partners including fan favorite, Firefly Hyperglow Thinking Putty. Currently available exclusively at Learning Express. Visit their website to purchase or find a Learning Express retailer near you.

 

DOMESTIC SHIPPING

See full Shipping & Returns information here: https://crazyaarons.com/pages/shipping-returns 

SHIPPING METHOD

CARRIER

Ground

USPS & UPS

3 Day Select

UPS

2nd Day Air

UPS

Next Day Air (overnight)

UPS

  • Important Disclosures
    • Crazy Aaron’s cannot be held responsible for late or lost deliveries. All deliveries are made using third party vendors (USPS and UPS) and these vendors should be contacted in the case of a late or lost package.
    • No delivery dates are guaranteed, unless otherwise noted. Actual delivery date may vary depending on origin, destination, acceptance date and time and other conditions, including customs delays. Some restrictions apply.

How much does shipping cost?

Crazy Aaron's Thinking Putty offers flat rate ground shipping ($6.99) to most US locations, as well as expedited shipping for an additional charge. We ship all orders within the contiguous US via USPS or UPS. Customers will receive tracking information once their package has shipped.

Free Shipping on contiguous U.S. orders over $50, discount automatically applied in cart. 

Does Crazy Aaron's ship outside the contiguous U.S. to APO/FPO or to PO boxes?

Orders shipped to APO/FPO, Alaska, Hawaii, US territories and PO boxes cannot be expedited and will be shipped via USPS Priority Mail.

How do I track my order?

Once your package leaves our facility, you will receive a shipping confirmation email featuring a tracking number. A quick click on that number will provide the most up-to-date information on your package’s whereabouts.

How long will it take for my order to ship?

Orders typically ship within 24 hours of placement, with the exception of weekend orders. Packages ship Monday-Friday, unless it is a bank holiday. Domestic orders generally require 5-7 business days to reach their destination.

Can I make changes to my shipping address after I place my order?

Unfortunately we cannot make changes to an order after it is placed. Please call 866-578-2845 ext 301 and we can cancel your order and place a new one.

When will I be charged for my order?

Payment is be processed immediately upon placing your order, prior to the product shipment.

How do I know if my order has shipped?

You will receive a shipping confirmation via email once your order has been shipped.

Does Crazy Aaron's ship internationally?

Crazy Aaron's Thinking Putty ships worldwide! We offer international shipping to every country allowed by US law. We also have a growing network of online stores in countries around the world, find a list of international distributors here. These stores stock the product locally saving you time and the costs of international shipping.

If Crazy Aaron's hasn't shipped to your country before, you'll receive an email with the actual shipping charge before you are charged. Expedited International Shipping (typically 2-3 day shipping barring any customs delays) is available by request.

International customers are responsible for paying taxes, fees, duties, or VAT charges at the time of delivery by their local courier.

How much does it cost to ship outside the U.S.?

Shipping fees vary by location and weight, and you will have to begin the checkout process before the final cost can be calculated. Enter your shipping information on the checkout page and your shipping charge will be presented to you BEFORE you enter any payment information.

Unlike our flat-rate domestic shipping fee, international charges will vary depending on destination.

Should I expect to pay duties and taxes on my order?

International customers are responsible for paying taxes, fees, duties, or VAT charges at the time of delivery by their local courier.

How long will it take for my international order to ship?

International order delivery time varies depending on destination. Orders placed using our USPS First Class International option require at minimum 7-21 business days for delivery, while orders placed using USPS Priority Mail International typically deliver within 6-10 business days (depending on customs approval time). We cannot guarantee any delivery times for international orders unless they are expedited. If your international order must arrive by a specific date, we highly recommend contacting Customer Care for more info on expedited shipping fees.

Can I make changes to my address after I place an international order?

Once a package leaves our facility, we are unable to adjust the ship-to address.

How do I track an international order?

Once your package leaves our facility, you will receive a shipping confirmation email featuring a tracking number. If you’re experiencing difficulty tracking your order once your package has departed the United States, we encourage you to contact the destination’s postal service for more detailed information about the package’s whereabouts.

 

RETURNS & EXCHANGES

100% money back guarantee

We think you'll love Crazy Aaron's Thinking Putty. In fact, we're pretty sure once you get it into your hands, you'll never want to let go! However, if you find that it's not for you, we offer a no-questions-asked, 100% money-back guarantee on Thinking Putty purchased from CrazyAarons.com. We just ask that you pay the return shipping.

Note: This does not apply to Crazy Aaron's eGift Cards. All Gift Cards are final purchase; no returns, refunds or exchanges accepted.

How do I return or exchange my order?

Crazy Aaron Enterprises, Inc. provides hassle-free returns and exchanges thanks to our 100% money back guarantee. Please email customercare@crazyaarons.com for more information on processing your return/exchange. Please note, you will be required to cover return shipping costs.

What if my order is damaged or defective?

If you receive a damaged or defective item, please call us at (866) 578-2845 x301 or email customercare@crazyaarons.com and we will help you exchange or return the item.

 

ORDERS & PAYMENTS

What payment methods do you accept?

CrazyAarons.com accepts payments by all major credit cards and Paypal via our online checkout. Credit cards include: Visa, Mastercard, Discover, American Express, Jcb, and Diner’s Club.

Can I change an order after it's been placed?

Orders cannot be changed after they’ve been confirmed for shipment. If you’ve placed an order and haven’t yet received your shipping notification, you can contact our Customer Service team who may be able to assist in cancelling the order before it’s shipped. Customers typically have 24 hours to make these adjustments.

Can I request an item be gift wrapped?

While we do offer gift receipts, gift wrapping is not available for Thinking Putty at this time.

Will I be charged sales tax?

Only residents of Pennsylvania and Washington will be charged sales tax on purchases made at www.crazyaarons.com

 

GIFT CARDS

Do you provide a physical gift card?

We do not currently offer a physical gift card option on our website. However, we do offer a digital e-gift cards in varying increments. Buy online here.

Where can I use my Crazy Aaron's eGift Card?

You can use your Crazy Aaron's gift card online at CrazyAarons.com and The Shop @ Puttyworld. Gift cards will not be accepted by any of our retail partners.

How do I redeem a Crazy Aaron's eGift Card?

Using your Crazy Aaron's eGift Card is as easy entering a promo code. When checking out, you’ll notice a field beneath your item list that reads “Gift card or discount code.” By entering your egift card code here, the total will be adjusted automatically.

 

EMAIL SUBSCRIPTIONS

How do I sign-up for CrazyAarons.com emails?

Want 10% off your first Crazy Aaron's Thinking Putty order? Sign-up to become a Crazy Aaron's insider! In addition, you'll be the first to hear about sales, promotions and special events.

How do I unsubscribe from CrazyAarons.com emails?

We hate goodbyes, but understand that sometimes they're necessary. Click here to unsubscribe.

REWARDS

How do I sign-up for Crazy Aaron's Putty Perks?

You can sign up for our rewards program on the bottom right side of our website with the star icon. From there, you can become a member.

What are the, well, perks of Crazy Aaron's Putty Perks?

You can earn points from following us on social media, signing up, listing your birthday, referring friends, and receiving 5 points for every $1 spent. These points can be redeemed for $5 off your order when you reach 500 points. 

Can I combine my reward with a sale?

Due to website limitations, rewards cannot be combined with another offer at this time. 

LEGAL 

Privacy Policy

You can view our Privacy Policy online.

Terms of Use

You can view our Terms of Use online.

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